Just resolved a problem for a customer who was presented with the following error message on his Apple TV when he tried to purchase something: “verification required – before you can make purchases you must go to the iTunes store on your computer and verify your payment information.” After battling with itunes for an hour and scouring the interweb, pudjam666 on the Apple Support Forum finally provided me with the required information to resolve the issue. It’s actually quite simple…

Go to your itunes store on PC/Mac and go to the user account (top right hand corner – usually your email address)
Enter your account password when prompted
Next thing you see is your account overview. From here we’ll select “Edit Payment Information” (second from top right)
You’ll notice a message in red at the top of this page. In my screenshot you will not see anything other than a normal screen though.
Scroll to the bottom and press “Done”.
You are back at the account overview. Press “Done” once more to exit.
Now reboot your Apple TV (don’t do “Standby”) – unplug the power cable and plug it back in again.
Now try logging on to your iTunes account on the Apple TV again and purchase something!

This worked for my client and I hope it will work for you too. Let me know.

This entry was posted on Friday, July 30th, 2010 at 11:11 and is filed under Tutorials & Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Smasher33

Worked flawlessly for me! Well done!
Smasher33

Worked flawlessly for me! Well done!
http://www.julesmoretti.com Jules Moretti

Thank you for the info. Also note that you dont need to reboot your apple TV when you did your itunes account verification thats it. All should work.

Big Thanks
http://www.julesmoretti.com Jules Moretti

Thank you for the info. Also note that you dont need to reboot your apple TV when you did your itunes account verification thats it. All should work.

Big Thanks
theantlion

Thanks, that has resolved the issue for me. Great stuff!
theantlion

Thanks, that has resolved the issue for me. Great stuff!
matthew

hey!

i would like to tell you this was perfectly helpful for me. additionally, just for fun, as soon as i hit ‘done’, i went directly back to the appletv, and it worked without a reboot. (i still rebooted it anyway, after my movie downloaded.)

thanks a lot!
matthew
matthew

hey!

i would like to tell you this was perfectly helpful for me. additionally, just for fun, as soon as i hit ‘done’, i went directly back to the appletv, and it worked without a reboot. (i still rebooted it anyway, after my movie downloaded.)

thanks a lot!
matthew
Juls

Yay it worked! Thanks!
Juls

Yay it worked! Thanks!
Zuul

Thank you!
Zuul

Thank you!
Leeannvold

Thanks, worked perfect, and did not need to reboot our Apple TV
Leeannvold

Thanks, worked perfect, and did not need to reboot our Apple TV
Theelder7373

If you followed these instructions and your apple TV continued to give you the same message…TRY AGAIN!….I tried for the first time (unplug included) and still got the message. I came back to my Mac on itunes store, did the verification again, went back to my apple TV, unplugged it, plugged it and it worked! Thanks pudjam666!
Theelder7373

If you followed these instructions and your apple TV continued to give you the same message…TRY AGAIN!….I tried for the first time (unplug included) and still got the message. I came back to my Mac on itunes store, did the verification again, went back to my apple TV, unplugged it, plugged it and it worked! Thanks pudjam666!
Jose

It worked!!!! Had looked for an answer on the net but hadnt found a solution until I saw this one. Well explained, good on you mate!!
Thanks
Jose

It worked!!!! Had looked for an answer on the net but hadnt found a solution until I saw this one. Well explained, good on you mate!!
Thanks
roydallasmd

didn’t work
roydallasmd

didn’t work
Karen Slavick

Wow! Perfect. Worked. Thank you so much.
Karen Slavick

Wow! Perfect. Worked. Thank you so much.
Lanark

I had to follow the steps twice but it worked perfectly. Thank you
Lanark

I had to follow the steps twice but it worked perfectly. Thank you
Jim Hogan

Worked like a damm. Many thanks for the clear instructions.
Jim Hogan

Worked like a damm. Many thanks for the clear instructions.
Hugo

Thanks, worked perfect, and we did not need to reboot our Apple TV!
Hugo

Thanks, worked perfect, and we did not need to reboot our Apple TV!
Sianberman

brilliant, worked for me too, straight away, no hassle, im forever thankful!!!!!!
Sianberman

brilliant, worked for me too, straight away, no hassle, im forever thankful!!!!!!
Paul

Grea, the second time!
Paul

Grea, the second time!
Nhmarine71

Perfect!!! Thank you for posting this.
Nhmarine71

Perfect!!! Thank you for posting this.
Gary Rappaport

You put me on the right track but your solution is not quite right. Rebooting the ATV is not necessary. Sequencing is everything.

When one gets to the screen on the ATV that says Verification Required. STOP.

Go to your computer and follow steps 1-4 of AXEL’s solution. The red line on the screen on step 4 was just put there by your ATV. So finish step 4 entering your CCV code and press DONE as in step 5 and then press Done again on the next screen as in Step 6 to exit your personal account review.

Next go immediately back to the ATV and press the OK button under the VERIFICATION REQUIRED screen.

This worked for me.
Gary Rappaport
Gary Rappaport

You put me on the right track but your solution is not quite right. Rebooting the ATV is not necessary. Sequencing is everything.

When one gets to the screen on the ATV that says Verification Required. STOP.

Go to your computer and follow steps 1-4 of AXEL’s solution. The red line on the screen on step 4 was just put there by your ATV. So finish step 4 entering your CCV code and press DONE as in step 5 and then press Done again on the next screen as in Step 6 to exit your personal account review.

Next go immediately back to the ATV and press the OK button under the VERIFICATION REQUIRED screen.

This worked for me.
Gary Rappaport
Hellokitty_2098

Totally Worked!!!! Thanks!!!
Hellokitty_2098

Totally Worked!!!! Thanks!!!
Spreen61

nope doesnt work
Spreen61

nope doesnt work
Spaz

sweet, thanks for sharing, totally saved my free night!
Spaz

sweet, thanks for sharing, totally saved my free night!
Rahreed

this saved my day!!! I have been struggling with this issue and getting more and more frustrated. thank you!
Rahreed

this saved my day!!! I have been struggling with this issue and getting more and more frustrated. thank you!
alexof25th

Thanks bro this helped alot
alexof25th

Thanks bro this helped alot
Drlet

No luck with this info……………still Apple TV requesting account info
Drlet

No luck with this info……………still Apple TV requesting account info
Amfiretrucks

yes yes yes thanks this helped alot GRACIAS !!!!!
Amfiretrucks

yes yes yes thanks this helped alot GRACIAS !!!!!
Dulcidio

For me that i use an i tune gift card it worked.

Just click Done on payment info, then Done again at the main info page. Close I tunes and opened back and Waaallaaaaa.. Thanks broda!! cheers from Panama……
Dulcidio

For me that i use an i tune gift card it worked.

Just click Done on payment info, then Done again at the main info page. Close I tunes and opened back and Waaallaaaaa.. Thanks broda!! cheers from Panama……
Hello!

It worked! You rock, thank you!!
Hello!

It worked! You rock, thank you!!
Decemo

Worked like a charm. Respect due !!!
Hayden

Thank you this frustrated me for 3 hours !
Charlene

It totally worked! Thank you for saving me 3 hours:) I needed to enter my Security ID code from the back of my credit card both in Itunes and again in my apple tv afterwards, but all good after that. THANK YOU VERY MUCH!!!
Charlene

And didn’t need to reboot the Apple TV after…easy breazy:)

Apple TV Error – Verification Required

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