Arktis.de – Ice Cold Service
I ordered a 15″ iLap stand for my beloved Powerbook from a German online retailer (or e-tailer) called Arktis.de on May 8, 2006. Nothing interesting there so far but Arktis.de is one of those few e-tailers that think they can get away without communicating vital information to their customers. Like stock levels for example…
How disapointed and frankly pissed off are you when you find out after placing an order for a not-quite-so-cheap product that it will be delivered later? How angry will you be when you find out it’s gonna take them a month and not just a few days or a week?
Yup, ordered on the 8th, ETA on delivery 26th! Nice and of course by the end of the month the heat was over (replaced by grey skies and rain – just like London…). So I ordered and paid(?) for a product to save my lap from turning into roast beef and it will be delivered when it’s all over. Just great.
Well, it’s passed the 26th now and still no iLap, so I checked the order screen again and now they tell me it’ll be here in 3-5 working days! LOL – I bet next week they tell me they ordered the wrong product and it’ll take another three months. Fuck this, I cancelled and complained to the consumer protection place they’ve got over here.
What really pisses me off is that when I ran my own business I would move heaven and earth to hold up the deal I had with my customer. If I had to take a hit on a product that was out of stock, then I’d happily paid excess charges to get it rushed from the next warehouse in the name of customer satisfaction and positive Word-of-Mouth (free PR)!
I don’t understand how companies cannot care, why people don’t care? Good things happen to good people, or sometimes they don’t. Be warned folks… it’s an “I’ll grab your money and piss in your face World” out there 
Leave a Comment